North American Outsourcing

Egorov). it outsourcing – an international phenomenon and global. Resources are taken in those markets where it is most cheap and instantly delivered to the markets where the demand is as high as possible. Thanks to modern communication capabilities of this direction was significant development due to the minimization of transaction costs of suppliers in the it services sector had the chance to realize almost 'pure' model of global redistribution of resources (global delivery model). Costs it outsourcing in the world, according to the analytical agency idc, by 2007 should exceed $ 100 billion.

The main consumers of these services will remain the North American companies (44% of global costs). However, Active noticeable increase in the consumption of it outsourcing services in other developed countries. it outsourcing is becoming a standard practice to reduce costs of many leading companies in the world. It is no secret that in our country the cost of labor significantly less than the cost of labor in more developed countries in this field. According to research firm Gartner Group, in its country indices Russia has the background to capture 5-6% of the global market for it outsourcing. In 2007, year, for example, it would mean for the country additional export income of over $ 5 billion, which exceeds our annual income from arms exports (up $ 4.3 billion in 2003). Despite all these advantages, Russia had initially faced with several challenges due to the fact that the situation 90 years not favorable for the development of exports of it services. Despite the large number of suitably qualified professionals it potentially suitable for participation in the international project, saying the lack of entrepreneurial culture, as well as managerial and marketing personnel necessary qualification.

Customer service is also hindered negative image of Russia as an unstable country with high levels of corruption, crime and bureaucracy. To take its rightful place in the international market, Russian companies must learn to correctly position the themselves and the state – to help them in this. Last 3-4 years, young Russian it export industry learns to recognize and show off their competitive advantage. In addition to these external factors of it outsourcing is greater role for the company as a whole. Interaction with foreign colleagues helps to learn from successful companies understand the importance of organizational issues to improve the quality of delivered services, to borrow new technologies. Also significantly increased the level of strategic potential of the company compared to companies operating in the local market, and remains the country's image-leader in high technology. In conclusion It should be noted that it outsourcing is a modern and promising tool for the development of Russian it companies which will help improve efficiency and service quality.