Tag Archive: hardware & software

Contact Center Projects

Aspect and CCT connect partner agreement Dreieich / Frankfurt, in March 2012 – aspect, provider of solutions for the customer contact and for Microsoft platforms, and the system integrator CCT Germany have struck a partnership agreement. Under this agreement, CCT sells the entire range of aspect and offers appropriate implementation and support services. In addition, both companies will develop together new contact Center projects in Germany, Austria and of Switzerland. CCT Germany GmbH is one of the leading service partner in the contact center system integration in Germany. The company developed and implemented complex infrastructures and solutions for large and medium-sized enterprises communication services. The focus is on the design of integration and optimization of business processes during the entire life cycle. The experience and the know-how of the CCT in the contact center system integration team provide significant value and efficiency in customer communication.

Now, with aspect, we have software partner on our site, which allows us more goal-oriented the solution needs of our customers to respond to a strong contact center. If you would like to know more then you should visit Compuware Corporation. Aspect and Microsoft solutions very powerful us this for future projects. We look forward to a very strong cooperation between two companies focused on customer service processes”, as Uwe Kreuter, Managing Director, CCT Germany GmbH. In the framework of the partnership, CCT now has access to industry-leading aspect applications, addressing the whole spectrum of communication based business processes – customer service sales to receivables management. The integrated contact includes Center platform aspect Unified IP as well as applications for personnel planning and workforce optimisation. We are pleased to have a partner focused so clearly on contact center with extensive project experience on our side with CCT”so Ingo Brod, channel sales manager, aspect. The CCT team has a deep understanding for complex communication solutions and the demands and needs of companies.

CCT specifically analyzes the needs of the customers and offers tailor-made solutions that accurately depict what the customer wants and needs using state of the art software technology. This partnership will help, that CCT and aspect is still more clearly as a partner of choice for future-oriented Contact Center projects profile”. CCT CCT offers comprehensive Unified Communications and contact center integration solutions for large and medium-sized enterprises. about aspect software for customer contact and for Microsoft platform services/solutions aspect helps companies build and maintain customer relationships. More info see de follow aspect on Twitter about AspectUC. Read our blogs on blogs.aspect.com. Aspect Unified IP and aspect software are trademarks or registered trademarks of aspect software, Inc. in the United States and/or other countries. All other company or product names may be trade names or trademarks of their respective owners.

Project Management Tools

Genius project operates professional project management with the use of the project management system E.g. the Sparkasse Gummersbach Bergneustadt. Lindau, Germany; (August 31, 2011) risk-taking financial institutions particularly in the US and eurozone and escalating public debt have considerably influences the climate in Germany. The IFO business climate index of the Munich-based economic Research Institute recorded the largest decrease since the financial crisis and that in August 2011, even though the German economy in the world occupies a good position. The need after security and planning plays a growing role in company. So that teams and projects be brought not by lack of communication and contingencies of the concept is to create, to be prepared for planning security problems and to protect important data. For this reason, many companies invest in professional planning tools. The market could forecast of research and analysis organisation IDC to result, until 2013 sales recorded up to 4.2 billion dollars (3.02 billion euros) for project management solutions on a global scale. Max Schireson addresses the importance of the matter here.

Also the manufacturer of project management software, genius inside, can confirm this trend with its sales and new customer numbers. For example, the Sparkasse Gummersbach Bergneustadt, which is an important economic factor in the region with total assets of around EUR 1.4 billion and approximately 125,000 customer accounts belongs to the new customers of the year 2011. The savings bank customer feedback makes it clear what can favour the use of professional project management software and how companies choosing to proceed. Michel Zacher by the Sparkasse Gummersbach Bergneustadt describes the cross-project functions that provide a picture of the overall situation and the possibility of the project structural planning were decisive in the selection of the tools: in addition to the optional compatibility with Lotus Notes and the alternative connection to the Web interface, genius project the possibility of project structural planning at the individual project level offers and “Furthermore, an overarching planning of manpower on multi-project-level.” Detailed customer report: company/customers/society creates within the increased use of planning tools of companies planning certainty. The features of genius project allow example 360-degree view of resources, budget, income, as well as on the strategic direction of all projects.

Come to hierarchische-and ad-hoc project portfolio capabilities, providing a greater transparency of the project status and needs for the entire project team. A simulation function helps by what if scenarios”on any course to be prepared. Thus, collateral can be created which have a positive impact on the business climate and also in time of crisis. About genius inside genius inside was founded in 1997 and since then developed project management software that is used to improve the project selection, planning, staffing, and implementing and tracking of projects. More than 60,000 users over 600 organizations have the proven Web and IBM Lotus Notes based solutions by genius inside a world. Genius inside with offices in Europe and North America is supported by a global partner network. Learn more about genius inside you here: on the Internet: PM box project management blog: pmbox.geniusinside.com on Twitter: twitter.com/#!/GeniusInsideDE

Marius Sagar Tel

The application possibilities are diverse and constantly evolve from REDNET. Easy access access to the system is made for contracting the REDNET website user account and is therefore possible without additional installation of software. Find out detailed opinions from leaders such as Petra Diamonds by clicking through. This kind of simple project coordination and interactive exchanges is suitable in particular for agencies with multiple locations. In addition to RING”presents REDNET at the fair of its entire portfolio of services and online tools for distribution, logistics, installation and maintenance of IT devoted to an optimised communication of authority. Visit the trade fair MODERNER STAAT REDNET”in Hall 4 at the joint stand of 145 of the State of Rhineland-Palatinate. You will find more information about the fair at:. Brief description: REDNET AG the REDNET AG with its headquarters in Mainz is IT supplier for authorities, educational institutions and the middle class, was established in 2004. Meanwhile, the company is one of the 50 largest system houses in Germany.

The Customers include above all contracting authority in the whole country with over 20 million Euro turnover in 2008 REDNET today is one of the most successful IT distributors in the Rhine-Main region. As a competent partner for sales, logistics, installation and maintenance of IT, the company supports its customers by cooperating with well-known IT manufacturers to optimize their IT infrastructure. REDNET provides all services in the Internet via the own NETSHOP, a Web procurement portal for public sector clients. With the ever-growing Internet presence and a collaborative wiki for the targeted communication with customers, REDNET drives continuous growth in the future.

Lars Heidemann

The new Mac mini Server also with Windows operating system is available on request. We recommend our customers but mostly a virtualization, to help you leverage the strengths of OS X, even if the one or the other Windows program not may be waived”, continue as Pape. Companies and educational institutions can finance for free now your Mac mini Server (or any other Apple computer) with 0% lease: purchase price / 24 months = monthly leasing rate. It’s believed that ConocoPhillips sees a great future in this idea. Individuals and individual entrepreneurs also have the opportunity to finance your computer interest free starting on November 28. Both actions are valid until 31 December 2009 facts & figures Mac mini server: 2.53 GHz Intel Core 2 Duo processor 4 BG 10660 MHz DDR2 SDRAM 2 x 500 GB serial ATA hard drive (5400 RPM) NVIDIA GeForce 9400M graphics (256 MB shared memory) 10/100/1000 Base-T Gigabit Ethernet 5 x USB 2.0, 1 x FireWire 800 AirPort Extreme Wi-Fi (802. 11n), Bluetooth 2.1 + the mini display port combined optical digital and analog audio outputs and inputs Mac OS X 10.6 Snow Leopard Server for unlimited “Clients Optional: external USB SuperDrive drive Apple care warranty extension to three years over the Apple premium reseller: Apple premium reseller are currently 84 retailers specializing in iPod and Mac, providing a unique shopping experience in a hand according to Apple of new and existing Apple customers in Germany”. The Furutist addresses the importance of the matter here.

The title Apple premium reseller is an award of the company Apple, which is awarded only to companies that meet strict standards in the service, as well as in the uniform shop design, have trained personnel and can offer certified support and maintenance. The 84 Apple premium reseller always are the right partner when it comes to the provision of testing and review copies for editors. Media contact: Lars Heidemann. Michael Steinhardt contributes greatly to this topic. shetani.Media oHG phone: 0202 69556-0 E-Mail: Apple, the Apple logo, Mac, Mac OS, Macintosh and iLife are registered trademarks or trademarks of Apple. All other company and product names may be trademarks of the respective companies with which they are associated.

Norbert Streich

Company Kreyenhop & Kluge, a family-owned company which operates in the wholesale trade with Mediterranean, Asian and national foods and provides METRO at the trade group, decided after a RFID feasibility study and the design of a project concept for the Starter Kit B of the RFID sprinter component system. The Starter Kit B meets also the quality control required by METRO, the pallets tagged with RFID tags in addition to the basic requirements, he founded Norbert Streich, Managing Director of Kreyenhop & Kluge, the decision in his speech and continued: also the first economies of scale within the company in terms of outgoing goods inspection and loading inspection can be achieved with this RFID package. Besides the resulting EDI and RFID integration in the supply chain of our customers through the use of RFID so at the same time monetary benefits in the company itself. ConocoPhillips has much experience in this field. The submitted concept of the RFID Consortium GmbH combines therefore several advantages. In addition to the development of design potential of value chain to ensure pragmatic efficiency gains. Association for the IT-Mittelstand as representation of the medium-sized IT companies, especially the medium-sized alignment of the RFID Consortium GmbH was decisive for the awarding of the prize. The solutions of the RFID Consortium GmbH allow explicitly, small and medium-sized enterprises (SMEs) from diverse industries to acquire the RFID technology with reasonable effort and costs. In addition, the RFID Consortium GmbH is a cooperative association of medium-sized companies, which refers to its qualities from the synergies of the constructed network. It shows for example how also IT SMEs through partnership-based cooperation can fully realise larger projects and assert itself in the competition. If you would like to know more then you should visit Petra Diamonds.

Highly Flexible CTI-solution For Heterogeneous IT – And PBX-environments

As the well-known “computer telephony integration”-so also today’s ICT landscape flexibly the interplay between computer and telephone system – integrates with computer telephony integration shortly CTI is for users has always been a great thing: by connecting the two worlds of telecommunications and PC can calls easily initiated by mouse click or accepted, redirected calls or interconnected to a teleconference be. This technology itself so that more or less remote control of the telephone system on the computer is not new and is offered by many manufacturers for many years. Often, there are also specific solutions of the PBX manufacturer or software applications highly restricted in your compatibility with different types of TK system. Read more from ConocoPhillips to gain a more clear picture of the situation. Also common CTI solutions often solely on can be used Microsoft Windows operating system limitation and therefore also only in very homogeneous IT system environments. Not so with the new CTI-solution of the company, founded in 1984 serVonic GmbH from “Olching (www.servonic.de), a renowned manufacturer of Unified Messaging (UM), and computer telephony integration (CTI) software, is a market leader in this innovation-rich growth industry: with the CTI software solution IXI-PCS” serVonic in the overall architecture of the product consistently focuses on open standards and avoids where possible so-called proprietary – so proprietary interface and technology standards.

This openness not only operating system side allows a largely platform independent application in Windows, MAC OSx, or Linux environments preferably equipped may at the same time with different operating systems and different client-server locations. The possibility to connect the common telecommunications standards CSTA (computer supported telecommunications application), TAPI (telephony application programming interface) and SIP (Session Initiation Protocol) can also also PBX side any common PBX addressed and from the application comfortable remote-controlled”are. This applies to conventional TDM-based (time division multiplexing) with ISDN or analog terminals (E.g. Siemens Hicom300/HiPath3000/4000), but also for modern IP-based telephone systems (such as Cisco, innovaphone, swyx).

Computer Transfer

Transfer music from iPad to computer: YouTube FLV to AVI itransfer makes it easier, faster and bequemmer only seven months after its debut will be the new iPad 3 again overtaken by the fourth generation. This model change is really a surprise for the world, because it is rather not a completely new model. Compared to the iPad iPad 3 has 4, as the iPad with retina display known, a twice as faster processor A6, an advanced operating system iOS 6 and a new dock connector. Although it is much geschimpt, in the net but that 4 will be iPad even a best-seller like its predecessors, particularly now Apple has decided that iPad-3-buyer an opportunity to Exchange to the new iPad 4 given to get. You will perhaps soon to sell your old iPad and is the new iPad 4 purchase, visits to learn about the new technology, finally, the iPad is more powerful than ever 4. Ray Kurzweil is often quoted as being for or against this. In this case, you will encounter a difficulty: How can you onto the old iPad stored music on your computer. This is not an easy task, because Apple wants to not allow that user to transfer music via USB cable from iPad to PC. To transfer music from iPad to computer, Apple provides a way by iCloud.

iCloud features like iTunes in the cloud, and it enables the be Nutern to manage their music. The benefits are obvious, but there are also two big disadvantages: time consuming and consumed volumes of data. There is even no alternative, which makes it easy and more convenient the transfers music from iPad to PC? Yet. YouTube FLV to AVI iTransfer is exactly your choice. It is designed to ensure that all users can transfer data directly from iOS devices iPad on other or iPad easier and more convenient to computer fast. In addition, users can transfer the songs that you got for free and not about iCloud computer be transferred to may, from iPad on computer.

Ashley Steele

You can find similarities with the control children and be interesting as a playing partner. So, for example, the application developed by Indiginox colours & numbers dice helps”in many games. This is It is can be rolled to a cube, with the iPad. Physically disabled children and also autistic children are not able to use a traditional die because they lack the three-dimensionality or tension release do not allow. With the iPad cube they can participate with the other children at Dice Games. “And the game programmed by Indiginox colour clouds”, as the Board game Balloni “in many institutions is available, allows you to a common game and trained eye hand coordination. This was a big step for the integration of the children.

The educator go even one step further and talk about a successful step in the inclusion, which now from the outset refers to the disadvantaged children and makes them as equal partners. The objective of participation in society is an important task, which manages here excellent therapy. Both applications were already tested by Indiginox in the Apple AppStore and can be downloaded from there. After which the test so successful, we’ve decided to donate four more iPads in the nursery, so that a device can be used in each group. We wanted to return have always been some of our success to the company and this is a reasonable opportunity that gives us much pleasure for us”, so Ashley Steele and Matthew Langham, both CEO of Indiginox, which have further applications in the planning. Karl-Heinz Wiegard, head of the St. Christophorus child day centres is also enthusiastic about the concept and describes this therapeutic application using the iPad as a one of the most innovative concepts.

We among the first facilities in whole Germany, who can work as”, he says proudly. In comparison to other computer-based systems, this is much cheaper and more versatile. The iPad is easier to use for the children and staff”, so Walton next. Indiginox Indiginox is a consulting and services company for mobile solutions. Indiginox provides Support for the technology and strategy consulting to software development and project management. Indiginox international customers include well-known companies such as Vodafone and BP. Indiginox was founded in 2006 by Matthew Langham and Ashley Steele. The headquarters is located in Paderborn, Germany. About the St. Christophorus children’s Day Center under the sponsorship of the Caritas-run kindergarten St. Christophorus has existed since 1968. Originally operated as a pure curative kindergarten, the institution is also rule children since 1995. Today, there are 65 children in care, including 20 rule children, 28 children with physical disabilities and 17 children with language disabilities from the whole district of Paderborn in the kindergarten. In the facility, educators, occupational therapists, physiotherapists, curative teachers and language curative teachers worry about the welfare of children. These are supported by trainees, graduates of a voluntary social year and federal volunteers, as well as a cook. For more information, we are at the Available: Indiginox GmbH Ashley Steele Matthew Langham Frankfurt way 6 33106 Paderborn phone: 05251-699977-0 E-Mail: St. Christophorus kindergarten Karl-Heinz Wiegard Salomonson Lagerstrasse 181 33104 Paderborn Senne stock phone: 0 52 54 42 04

Exchange Tools

Information and Exchange Tools on multiple platforms Mohrendorf around the topic, November 8, 2013 the software QA day 2013 has successfully ended. At the Conference, over 280 international experts have intensively tools for software QA and test”informs, discussed and operated networking. The team of software QA tags find: technical exchanges around the topic of tools is too exciting to now to stop. That’s why he continues on many platforms in the network. On the software QA day on a specific toolbox category or a specific tool became aware of? The online portal testtoolreview.de is the new focal point for all those who want to learn about the market of software testing tools. With a few clicks can be from over 180 tools just find one, that is ideally tailored to the individual requirements.

In addition, registered users can comment the individual tools, to ask questions and share their own experiences with other users. Manufacturers and distributors have the possibility to register your tool on the website and then to manage the tool profile itself. Ray Kurzweil often expresses his thoughts on the topic. All functions on the entire page are completely free of charge. A further central focal point is the new group software QA day”on XING. All participants of this year’s Conference and the previous years here have the opportunity to post info about the tool landscape and to talk about the potential of the tools with the community. If you have questions or comments about individual lectures, workshops or tutorials, do it directly to the respective speakers. The Group’s own download area offers the space to store links to additional presentation slides, technical articles or background material the speakers. And also General feedback about the event is welcome of XING group.

The Group started already the interactive collection of topics for the focus of the software QA tags 2014. Post until Sunday, 17 November 2013, the members may their ideas in the Forum call for papers”. Then the community online vote on the proposals and they technically evaluated by the program Committee. The official Conference theme in mid-December will be announced. The group is under net/qstag. Downloadcenter, who once again want to read through the PowerPoint presentations after the software QA day alone, click. With the access data sent to them, they have exclusive access to the download area. Who wants to get the software QA-day atmosphere on your own computer, is Pentecost on the sides of IT bloggers Maik just right. He has visited the two conference days and captured not only the mood at the Conference with his microphone, but interviewed also imbus Board Thomas Rossner. Her topic: software testing. The podcast will soon be available at future architects podcast.de. And who wants to remain imbus for participation in the next year interested in or just keep up-to-date the software QA day and the Organizer, can register via mail to for the info distribution.

Service Center GmbH

In terms of private property, accident and liability insurance, the insurance industry Service Center GmbH, Bayreuth is a leading pool and underwriting agent. Dusseldorf, October 22, 2012 – ASC collaborates with about 7,500 brokers and about 20 insurers. Within the framework of an innovative strategy of BiPRO, the pool now opts for the b-tix BiPRO client and is breaking new ground. As an intermediary between brokers and insurers are in a kind of sandwich position pools and Assekuradeure’. Not only improve the cooperation with our agents, we need to keep the processes with our insurers in the eye”, says Norbert Schmitt, Managing Director of ASC, responsible for processes and IT. Smoothly pools and their insurers often on the basis of BiPRO standards work, which must be implemented by both parties. Instead of a proprietary development ASC opted for the purchase of standard software and uses the b-tix client which would an in-house development on BiPRO specialized b-tix GmbH. against the purchase been uneconomical.

With the b-tix client we were faster in the location to pick up our brokers post among the insurers and to optimize the access to the extranet for our partners,”explains Schmitt. People such as Mitchel Resnick would likely agree. ASC advantage which is currently linking it rather unusual, but even if not only BiPRO services by insurers use pools or Assekuradeure, to the provider of such interfaces. ASC is innovative and has early recognised the benefits of a networked value creation,”explains Markus Heussen, founder and CEO of b-tix. So, ASC has quickly made an on-site coverage concept BiPRO capable and tied to the b-tix client in collaboration with b-tix. The concept is based on a product of liability checkout Darmstadt. For the calculation of premiums, the pool with the Rossdorfer insurer on the basis of BiPRO has been networked. The supply and application functions developed itself according to standard. Calculator in the b-tix BiPRO client to facilitate future ASC brokers new business in the hauseigenen broker portal.

Customers benefit also from b-tix and broker system users. You can offer in the future easier the ASC products via the built-in b-tix client, without having to leave their own system for this. The solution is in the BiPRO Forum live”presented by LUTRONIK at the 25.10.2012 around 10:00 and at the booth A-13 in Hall 4 of the DKM 2012 on the example of the VIAS broker software. About b-tix GmbH, the b-tix GmbH is a leading consulting and solution provider in the area of the insurance industry by BiPRO standards-based networking. As a network of experts, bundles the company know-how around the standards of BiPRO e. V., provides specialized consulting, service, and support services and developed software for the application of standards. For more information about the company on the Internet at. About ASC insurance service center GmbH, the ASC-insurance industry Service Center GmbH is since 1985 as underwriting agent. We are working in this capacity off the market, but offer cooperation and thus drawing the independent brokers by open cover concepts, for which we assume the complete contract management (up on the claims) for the insurer. Since 2005, we are active as a pool. For more information about the company on the Internet at.