It is necessary and desirable to speak the truth. People have to trust those who lead change and disturb them feel "they do not know exactly what case "or are manipulated. The management style is most likely to success is characterized by being open, honest and direct. Develop a plan: Quite often the changes are complex, you have to do many things at once. It is important to consider the company as a 'system', with elements that are interrelated. You have to understand all elements of the system and take into account their interactions.

To coordinate multiple initiatives need a plan, to be developed with the greatest possible collaboration. We can not, or should not, detailing all actions, and that staff must participate in a creative way. The plan shall identify the points to which special attention should be paid and specify the steps to the key areas. Technological changes vary in terms of scale (the scale of change) and scope (the number of people and activities involved). As they grow the scale or scope, the plan becomes more important.

They often need different levels of planning and will require the project management techniques to coordinate all elements of the process. Learn: The most powerful tool to help manage a change process in an SME is learning. Sometimes it will be a structured training but are also very important training, experimentation and individual development and equipment. Furthermore, the change management requires an environment of experimentation that does not penalize failures "honest." We must explore new technologies and often have to do it like a game, not to be too daunting. As people learn, they will unlock their attitudes and develop ideas that push forward the process of change. It should develop a cycle of "action-experimental-patch." It is essential that the cycle is repeated constantly or else there will be no learning. Monitor the effectiveness: We need to set "milestones" to assess how they are doing. One way to evaluate it through enthusiasm with which people are involved, but tangible results are needed. Once there is an ongoing program of change, actions speak louder than words. * Notes academic problems within the Venezuelan administration of Faces, 2000 UC Notes topical management, virtual classroom, graduate program quality management and productivity of UC Faces